Softech Worldwide (Karachi Pakistan) is looking to hire Tier
1/2 Support Engineer to provide customer support to its US customers for its
Web Application Product. Product requires having basic knowledge of Software,
Web and Computers for Tier 1 Support. For Tier 2 support Candidate must have
sound knowledge of core IT Infrastructure including Windows Server, SQL Server,
Web Servers etc. Must have basic networking concepts (DNS, NATing/PATing,
Firewall, Publishing HTTP/HTTPS etc). Past experience in Web Application
development or Sharepoint Customization & Installation or Dynamics CRM are
preferred. Candidate must have good spoken and written english
Responsibilities include
-
Taking incoming customer support
calls/chats/emails
-
Responding to customer support queries related
to T1 and T2 issues
-
Deploy or Assist customer’s team in deploying
solution on customer’s premises
-
Learn Softech’s product and underlying technologies
-
Logging all support activities in CRM
-
Coordinating with Development team for Tier 3
support issues
-
Following with Customer/Development team for
resolution and satisfactory closure of tickets
Timing: 4 PM or 6 PM to 1 AM to 3 AM
Apply at jobs@softechww.com 