Monday, 28 May 2012

Jr. Network Support Engineer

Jr. Network Support Engineer
(No .of Positions- 3)
Job Location:
  Karachi, Pakistan
  BS Computer or Network Engineering/CISCO Certified
  1 year
Skills Required:
·         Must have very strong verbal and written English communications Skills (American accent Preferred) and good interpersonal skills.
·         Excellent troubleshooting skills and technical knowledge is a must.
·         Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN.
·         Ability to work different shifts in a 24x7 environment.
·         Excellent analytical skills and EDP knowledge.
·         Cisco CCNA or equivalent hands on experience preferred. 
·         Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
·         Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
·         Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
·         Responsible for handling customer calls with a positive problem-solving attitude.
·         Provide input for troubleshooting procedures and diagnostic tools
·         Properly document all calls in CRM.
·         May also perform additional duties such as; preventative maintenance and or other IT services.
  Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
 Send resume to