Jr. Network Support Engineer
(No .of Positions- 3)
| |
Job Location:
|
Karachi, Pakistan
|
Gender:
|
Male
|
|
Education
|
BS Computer or Network Engineering/CISCO Certified
|
Experience:
|
1 year
|
|
Skills Required:
|
· Must
have very strong verbal and written English communications Skills
(American accent Preferred) and good interpersonal skills.
· Excellent troubleshooting skills and technical knowledge is a must.
· Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN.
· Ability to work different shifts in a 24x7 environment.
· Excellent analytical skills and EDP knowledge.
· Cisco CCNA or equivalent hands on experience preferred.
|
Summary
|
· Answer
all incoming technical support calls in queue with appropriate opening
script, log all calls, walk customers though the trouble shooting steps.
· Troubleshoot
Internet connectivity, browser configurations, personal firewalls,
email issues, VPN Connectivity and TCP/IP issues.
· Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
· Responsible for handling customer calls with a positive problem-solving attitude.
· Provide input for troubleshooting procedures and diagnostic tools
· Properly document all calls in CRM.
· May also perform additional duties such as; preventative maintenance and or other IT services.
|
Apply
|
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Send resume to hr@elixirflare.com
|
Monday 28 May 2012
Jr. Network Support Engineer
