Job Purpose:
Supporting Wavetec’s customers with day to day user problems and managing major accounts
Major Job Descriptions:
• Technical support (hardware and Software) to international technical staff and clients of Wavetec
• Ensuring support to installations at every site with latest hardware and software.
• Providing Training to Customer after completion of installation.
• Collection of configuration backups from Customers and sending to Config. Incharge with a c.c.
to Customer Support head
• Handling problems, their resolution and referring more complex problems to QA
(with a c.c. to Sr. CSE, RGM and Customer Support head) and also following them up.
• Sending daily report on services crossing 24 hours to Sr. CSE with a c.c. to Customer supports head
• Sending weekly report (as per KPIs) for all support calls to Customer Support head
Operations (every Friday)
• Sending estimates of parts/thermal paper to customers coordinate delivery, billing and recovery.
• Training to technicians on new or updated hardware & software
• Pre and post installation technical support over the phone to Customers, as well
as technicians (also provides after sales support)
Skills Requirements
• Sound knowledge of writing Queries in SQL
• Good Knowledge about trouble shooting in windows platform
• Good Knowledge about Networking
• Good customer support and project management experience
• Must have strong interpersonal skills as well as communication skills.
Required Experience
• Experience in deploying low voltage systems such as CCTV, Access control, cabling, Computers, lights, deployment of basic IT rooms, etc
• Capability to coordinate with different vendors (IT and Non IT). High project management skills
• Atleast 3years related experience.
Key Performance Indicators
• Service Targets within defined time frame
• Number of complaints from clients
Interested candidates should forward their resumes and motivational letters immediately by email to: jobs@wavetec.com
Supporting Wavetec’s customers with day to day user problems and managing major accounts
Major Job Descriptions:
• Technical support (hardware and Software) to international technical staff and clients of Wavetec
• Ensuring support to installations at every site with latest hardware and software.
• Providing Training to Customer after completion of installation.
• Collection of configuration backups from Customers and sending to Config. Incharge with a c.c.
to Customer Support head
• Handling problems, their resolution and referring more complex problems to QA
(with a c.c. to Sr. CSE, RGM and Customer Support head) and also following them up.
• Sending daily report on services crossing 24 hours to Sr. CSE with a c.c. to Customer supports head
• Sending weekly report (as per KPIs) for all support calls to Customer Support head
Operations (every Friday)
• Sending estimates of parts/thermal paper to customers coordinate delivery, billing and recovery.
• Training to technicians on new or updated hardware & software
• Pre and post installation technical support over the phone to Customers, as well
as technicians (also provides after sales support)
Skills Requirements
• Sound knowledge of writing Queries in SQL
• Good Knowledge about trouble shooting in windows platform
• Good Knowledge about Networking
• Good customer support and project management experience
• Must have strong interpersonal skills as well as communication skills.
Required Experience
• Experience in deploying low voltage systems such as CCTV, Access control, cabling, Computers, lights, deployment of basic IT rooms, etc
• Capability to coordinate with different vendors (IT and Non IT). High project management skills
• Atleast 3years related experience.
Key Performance Indicators
• Service Targets within defined time frame
• Number of complaints from clients
Interested candidates should forward their resumes and motivational letters immediately by email to: jobs@wavetec.com
