Wavetec Technology Private LTD Pakistan is urgently looking for Customer Support Engineer for Dubai
Job Purpose: Supporting Wavetec’s customers with day to day user problems and managing major accounts
Major Job Descriptions:
• Technical support (hardware and Software) to international technical staff and clients of Wavetec • Ensuring support to installations at every site with latest hardware and software. • Providing Training to Customer after completion of installation. • Collection of configuration backups from Customers and sending to Config. Incharge with a c.c. to Customer Support head • Handling problems, their resolution and referring more complex problems to QA (with a c.c. to Sr. CSE, RGM and Customer Support head) and also following them up. • Sending daily report on services crossing 24 hours to Sr. CSE with a c.c. to Customer supports head • Sending weekly report (as per KPIs) for all support calls to Customer Support head Operations (every Friday) • Sending estimates of parts/thermal paper to customers coordinate delivery, billing and recovery. • Training to technicians on new or updated hardware & software • Pre and post installation technical support over the phone to Customers, as well as technicians (also provides after sales support)
Skills Requirements • Sound knowledge of writing Queries in SQL • Good Knowledge about trouble shooting in windows platform • Good Knowledge about Networking • Good customer support and project management experience • Must have strong interpersonal skills as well as communication skills.
Required Experience • Experience in deploying low voltage systems such as CCTV, Access control, cabling, Computers, lights, deployment of basic IT rooms, etc • Capability to coordinate with different vendors (IT and Non IT). High project management skills • Atleast 3years related experience.
Key Performance Indicators • Service Targets within defined time frame • Number of complaints from clients
Interested candidates should forward their resumes and motivational letters immediately by email to: firstname.lastname@example.org